Free shipping on orders over $49 to 48 contiguous states
Shipping Times
We strive to get your orders out the same day they’re received, whenever possible!
  • Most orders ship in 1-3 business days.
  • There are instances when a particular item is backordered, and this may add 3-5 business days to an order.
  • Additionally, larger orders typically require an additional 3-5 business days in order to fabricate tiles.
If you have any questions about the status of your order, please contact us at
We want you to be thrilled with your Felt Right purchase. But if for any reason, you’re not completely satisfied with your purchase, you may return it within 100 days and we will refund your purchase minus the cost of shipping (or you may ship it yourself).
Return Shipping

To return your product, please contact us at for a shipping label, or mail your product to:

Felt Right
1816 S. State Street
Salt Lake City UT 84115

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund, and a credit will automatically be applied to your credit card or original method of payment.

Customer Service
We’re here to help. Email us at with any questions or concerns. We’re excited about sharing Felt Right tiles with the world, and we’re always eager to answer any questions you may have about your order or Felt Right tiles in general – and how they can enhance almost any space!