fast shipping
Shipping Times
When calculating a delivery date for your order, please add 3-4 days for production at our factory.
  • Most orders ship from our factory in 2-4 business days
  • If we are super busy, this might extend to 5-6 business days, but this is an exception
  • For larger commercial orders, reach out to us, but lead-times are usually about 1 week
  • If you need your order sooner, give us a call or send an email and we can work to expedite
  • Free shipping is FedEx ground. You can select faster, paid shipping methods, but be sure to factor in production lead times when estimating your delivery date
If you have any questions about the status of your order, please contact us at

We want to make sure you are happy with your purchase. For orders up to $1,000: if for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase and we will refund your purchase minus the cost of shipping (or you may ship it yourself).

For orders of $1,000 to $3,000, you may return the items within 30 days and we will charge a 15% restocking fee plus the cost of return shipping.

We do not accept returns on orders larger than $3,000.

We limit returns on large orders because we custom fabricate tiles for each order rather than store excess inventory as part of our effort to minimize our environmental footprint.

In order to ensure that your project is successful, we have color samples available and also provide free, up-front design support to help realize your creative vision.

Contact us at

Return Shipping

To return your product, please contact us at for a shipping label, or mail your product to:

Felt Right
12094 Life Science Court, Suite 500
Draper, Utah 84020

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund, and a credit will automatically be applied to your credit card or original method of payment.

Customer Service
We’re here to help. Email us at with any questions or concerns. We’re excited about sharing Felt Right tiles with the world, and we’re always eager to answer any questions you may have about your order or Felt Right tiles in general – and how they can enhance almost any space!