Refund policy

Return and Exchange 

 

Here’s how our return and exchange policy works:

 

For orders under $1,000:

Return/ Exchange within 30 days for a full refund, minus return shipping (or arrange your own return shipping). Please note, this only applies to orders that are returnable, please see below for information on non-returnable items. 

 

For orders between $1,000 and $3,000:

Return/ Exchange within 30 days with a 15% restocking fee plus return shipping costs.  Please note, this only applies to orders that are returnable, please see below for information on non-returnable items. 

 

We do not accept returns or exchanges on:

-Damaged, used, altered, or not in original condition

-Orders over $3,000

-Trade orders

-3D  and Flat Cloud Baffles

-Blades Baffles

-Beams

-3D Boxes

-Apex Dimensional tiles

-Peak Dimensional tiles

- All 18mm products

-Commercial Felt Sheets

-Desk Dividers

-Room Dividers

 

Because each order is made-to-order, we limit returns on larger orders to reduce waste and support sustainability. Please note: orders placed within seven days of each other will be considered a single order for return eligibility.

 

To help you get it right the first time, we offer color samples and free design support. Reach out anytime at design@feltright.com.

 

Return and Exchange Instructions

 

Please contact us at support@feltright.com for approval and a Felt Right–issued return slip/RMA before sending your items back. You may use your own return label, but all returns must be pre-approved and include the return slip provided by Felt Right.

Once we receive and process your return, we will issue a refund minus the cost of any Felt Right–provided return label.

Please note that we do not offer standard exchanges. If you would like a different item, color, or quantity, please place a new order upfront and return your original item for a refund.

 

Return to:

Felt Right

860 W 14600 S, Suite 1000

Bluffdale, UT 84065

 

Once we receive your return, we’ll notify you within 14 business days regarding your refund status. Approved refunds will be issued to your original payment method.

 

Cancellation/ Order Edit Policy

 

Orders may be cancelled within 1 hour of being placed. Edits or changes to an order can only be made on the same day the order is placed.

 

Customer Support

 

We’re here to help and excited to support your Felt Right experience. Have questions about your order or how our tiles can transform your space? Reach us anytime at support@feltright.com.