Refund policy

Return and Exchange 

 

Here’s how our return and exchange policy works:

 

For orders under $1,000: Return/ Exchange within 30 days for a full refund, minus return shipping (or arrange your own return shipping).

 

For orders between $1,000 and $3,000: Return/ Exchange within 30 days with a 15% restocking fee plus return shipping costs.

 

We do not accept returns or exchanges on orders over $3,000, Trade orders, or on cut-to-order products like Ceiling Baffles, Beams, Desk Dividers, or Room Dividers.

 

Because each order is made-to-order, we limit returns on larger orders to reduce waste and support sustainability. Please note: orders placed within seven days of each other will be considered a single order for return eligibility.

 

To help you get it right the first time, we offer color samples and free design support. Reach out anytime at design@feltright.com.

 

Return and Exchange Instructions

 

To initiate a return:

 

Please contact us at support@feltright.com for approval and a return slip (RMA). You may use your own return label, but all returns must be pre-approved and include a Felt Right–issued return slip.

 

To initiate an exchange: 

 

We off we two flexible exchange options:

Option 1: Immediate Exchange
• Purchase your new item(s) up front
• Return your original item(s) for a refund once they’re received and processed

Option 2: Standard Exchange
• Return your original item(s) first
• Once processed, we’ll ship out your replacement order

 

 

Return to:

Felt Right
12094 Life Science Court, Suite 500
Draper, UT 84020

 

Once we receive your return, we’ll notify you within 14 business days regarding your refund status.

 

Approved refunds will be issued to your original payment method.

 

 

Cancellation Policy

 

All orders must be cancelled within 1 hour of being placed. 

 

 

Customer Support

 

We’re here to help and excited to support your Felt Right experience. Have questions about your order or how our tiles can transform your space? Reach us anytime at support@feltright.com.