We want to make sure you are happy with your purchase. For orders up to $1,000: if for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase and we will refund your purchase minus the cost of shipping (or you may ship it yourself).

For orders of $1,000 to $3,000, you may return the items within 30 days and we will charge a 15% restocking fee plus the cost of return shipping.

We do not accept returns on orders larger than $3,000.

We limit returns on large orders because we custom fabricate tiles for each order rather than store excess inventory as part of our effort to minimize our environmental footprint.

In order to ensure that your project is successful, we have color samples available and also provide free, up-front design support to help realize your creative vision.

Contact us at design@feltright.com.

To return your product contact us (support@feltright.com) for a shipping label or mail your product to: 

Attn: FeltRight returns
1816 S. State Street
Salt Lake City UT 84115

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund, and a credit will automatically be applied to your credit card or original method of payment.