We want to make sure you are happy with your purchase. For orders up to $1,000: if for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase and we will refund your purchase minus the cost of shipping (or you may ship it yourself).

For orders of $1,000 to $3,000, you may return the items within 30 days and we will charge a 15% restocking fee plus the cost of return shipping.

We do not accept returns on orders larger than $3,000.

We limit returns on large orders because we custom fabricate tiles for each order rather than store excess inventory as part of our effort to minimize our environmental footprint.

In order to ensure that your project is successful, we have color samples available and also provide free, up-front design support to help realize your creative vision.

Contact us at design@feltright.com.